Help
Frequently asked questions
The things people ask most—about acceptance, certificates, privacy, and how the course works. Can’t find your answer? We’re a quick email away.
Getting started
Will my court, probation officer, or employer accept this?
GuideSpace is built to the standards courts, probation departments, and HR teams typically require. Acceptance remains at the discretion of your referring party.
Who is GuideSpace for?
Adults and teens who want practical, private, self-paced anger-management education.
How long does the course take?
Choose the number of hours your court, employer, or situation requires.
How long do I have to complete the course?
You have 90 days from enrollment unless your course states otherwise.
How do I log in after I enroll?
Use the secure login link sent to your enrollment email.
I forgot my password. What do I do?
Use the password-reset link on the login page.
The course & our approach
Is this therapy?
No. GuideSpace is psychoeducation and does not replace therapy or medical care.
I’m already in therapy. Should I still take this?
Yes, if the course is useful or required; it can complement therapy.
Why is GuideSpace different from other online anger management courses?
It is clinician-written, evidence-based, self-paced, and designed around common court requirements.
Who created this course?
The curriculum was developed and reviewed by a licensed clinician.
Does GuideSpace use AI?
AI does not make clinical decisions or issue your certificate.
Certificates & verification
How do I get my certificate?
Complete the course and required knowledge checks; your certificate is then available to download.
Can my court or probation officer verify the certificate?
Yes. Each certificate has a unique verification record.
What if I fail the final exam?
You can review the material and retake the exam.
Privacy & your data
Is my information private?
Yes. We collect only what is needed to provide the course and certificate.
Can my employer, attorney, or probation officer see my progress?
Only when authorized by you or required by the referral arrangement.
Is GuideSpace HIPAA compliant?
GuideSpace is an educational service, not a healthcare provider; privacy and security controls still protect your information.
Technical & accessibility
Is it mobile-friendly?
Yes. Courses work on current phones, tablets, and desktop browsers.
Can I pause and come back?
Yes. Your progress is saved.
What if something breaks?
Email support with the device, browser, and page you were using.
Is the site accessible?
We work toward accessible navigation, readable content, captions, and keyboard support.
Billing
Do you offer refunds?
Yes, subject to the Refund Policy and your course progress.
Didn’t find your answer?
A real person reads every message—usually answered within one business day.