Legal
Refund Policy
When you can get your money back, and how to ask—in plain terms. If something isn’t right, talk to us; we’d rather make it fair.
We want you enrolled in the right course—not stuck paying for the wrong one. This policy explains when a purchase from GuideSpace LLC is refundable. If your situation isn’t covered here, reach out; we review requests case by case and in good faith.
01
Our Promise
Because acceptance of a certificate is always up to the court, agency, school, or employer requiring it, we ask everyone to confirm acceptance and the required course length before enrolling. When something genuinely goes wrong, we work to make it right—usually with a refund or a transfer to the correct course.
02
Full refund—within 7 days
You can request a full refund within 7 days of purchase, as long as you have completed less than 25% of the course—no questions asked. Refunds go back to your original payment method, typically within 5–10 business days.
03
After you’ve started
Once you’ve completed 25% or more of a course, or after the 7-day window, the fee is generally non-refundable. If real circumstances got in the way—a medical issue or a technical problem on our end—contact us and we’ll look at it.
04
If a referrer won’t accept us
If your court, officer, agency, school, or employer declines to accept a GuideSpace certificate, contact us with their reason. If you contacted us before completing the course, we’ll refund the unused portion or help you transfer. We can’t refund a finished course simply because a third party chose not to accept it.
05
Wrong course length
Enrolled in a 4-hour course but your order requires 8 or 12? As long as you haven’t finished, we’ll transfer you to the correct length and only charge the difference—no need to start over or pay twice.
06
What isn’t refundable
- Courses completed in full, or where a certificate has been issued.
- Requests made after 7 days where 25% or more is complete.
- Charges resulting from sharing an account or falsifying activity.
- Third-party fees, where applicable, that we did not collect.
07
How to request a refund
Email clientcare@guidespace.ai with the name on the account and, if you have it, your order or certificate ID. We respond within two business days, and approved refunds are processed to your original payment method.
08
Contact us
Questions, requests, or concerns are always welcome.